Selection Services Awarded IIP Accreditation

Selection Services Awarded IIP Accreditation

The review process was led by Selection Services’ finance director Harvey Downer, with support from Jamie Parish, Helen Spearing and Diana Chance from the company’s human resources and finance departments. All employees within Selection Services were given the opportunity to contribute to the company’s framework and processes, through a comprehensive internal consulting process.
 
The award recognises Selection Services’ strong management skills in supporting a large dispersed workforce and its comprehensive training programmes, which enable staff to develop and take on new roles within the organisation.

New processes such as structured internal meetings and staff updates have been introduced to provide effective communication channels for Selection Services’ 300 strong workforce, 120 of which are mobile workers, who support the company’s 400 customers in the UK, Europe and the United States.

“I am very proud of the work our staff have carried out to gain this accreditation. The award sees Selection Services become one of only a few IT support companies with a large dispersed mobile workforce to achieve this prestigious status,” said Harvey Downer, Finance Director of Selection Services. “The process has enhanced staff moral and empowered our employees to actively contribute to our company culture, strategy and direction.”
 
“Operating in the IT services industry, our staff are our greatest asset. The IIP accreditation underlines the commitment we have in supporting our people and providing them with the framework and processes to allow them to continue to improve their knowledge and skill sets,” commented Alan Cantwell, CEO of Selection Services. “We have already had positive feedback from customers who feel that our engineers and field agents have been able to improve on our industry leading service thanks to the introduction of the new procedures.”

About Investors in People

A proven framework for business improvement

Investors in People provides a flexible framework, which any organisation can adapt for its own requirements. It mirrors the business planning cycle (plan, do, review) making it clear for organisations to follow and implement in their own planning cycle. The framework involves:

• Plan – developing strategies to improve the performance of the organisation
• Do – taking action to improve the performance of the organisation
• Review – evaluating the impact on the performance of the organisation.

Investors in People Standard

Everyone agrees that people are an organisation's greatest asset, and we all know that for an organisation to succeed everyone has to perform well. To achieve this, people need the right knowledge, skills and motivation to work efficiently.

Benefits of Investors in People

Over the past 12 years independent research has consistently shown that the Investors in People Standard provides real business benefits to organisations of all sizes and across all sectors.

The practical benefits of working towards and achieving the Standard are many and include:

• Improved earnings, productivity and profitability
• Skilled and motivated people work harder and better, improving productivity

Customer Satisfaction

Investors in People is central to helping employees become customer focused enabling organisations to effectively meet customer needs

Improved motivation

Through employees greater involvement, personal development and recognition of achievement, motivation is improved. This leads to higher morale, improved retention rates, reduced absenteeism, readier acceptance of change and identification with the organisations goals beyond the confines of the job

Enhanced quality

Investing in people significantly improves the results of quality programmes. Investors in People adds considerable value to The Excellence Model, ISO 9000, BS 5750 and other total quality initiatives

Competitive advantage through improved performance

Investors in People organisations develop a competitive edge

Public recognition

Investors in People status brings public recognition for real achievements measured against a rigorous National Standard. Being an Investor in People helps to attract the best quality job applicants. It may also provide a reason for customers to choose specific goods and services.

What does it mean to employees

We cannot guarantee that Investors in People will solve everyone's problems, but it will help people learn how to work together to be, and produce, the best. This is good for the customer, the organisation and you.

As an Employee you gain:

• Job satisfaction
• A good working environment
• Recognition and development
• Pride in being part of a successful organisation.

The organisation gains:

• Competitiveness
• Greater profits and outputs
• Customer loyalty
• A motivated and loyal workforce.

• Better customer care
• Satisfactory service
• Confidence in the organisation's ability to meet their needs.

Achieving Quality Work

The supply of goods and services depends upon people. It is clear that the better the people, the better the business. The most important investment any organisation makes is, therefore, in the people who work for it.

Everyone in the organisation must:

• Know, understand and have agreed what is required of their job
• Know how to do the job and why they are important
• Have the necessary materials, tools, training and information to do the job well
• Be able to measure how well they are doing
• Know what to do when things go wrong
• Work within systems and guidelines designed to help, not hinder
• Be led and guided by Managers.

Benefits for you

Employees in organisations which have achieved the Standard may see benefits such as:

• Good quality training when required
• Improved job satisfaction
• Better communication
• Skill and career development opportunities
• Increased responsibility and involvement
• A better working environment
• Health and safety gains.