Field Support
Structured into regional teams we are able to offer a nationwide service on a 24/7/365 basis. Typically governed by client specified service levels the service has been traditionally geared to physical failures within the clients IT environment. However in recent times client requirement has broadened. These days the service is viewed more as a mobile Help Desk, or as Selection Services define it, Deskside Support, rather than a basic break/ fix service.
The change in requirement has resulted in a change of emphasis for the division. More than ever before the role of a Field Service Technician requires skill and competence. Gone are the days when low level monitor swaps and printer jams form the bulk of the workload, although these situations do still occur. Instead deskside assistance encompassing fault evaluation and diagnostics, software support, system builds and user training are all common-place.
As a result the level of expertise and areas of specialisation throughout the regional teams are far more varied than ever before. Each regional team boasts accredited professionals specifically tailored to the client base within the region. Similarly the numbers and training schedules of each team differ because they are implemented to best compliment their client requirements.