Help Desk
By establishing a dedicated contact number, routed directly to a dedicated team of Help Desk professionals assigned to the customer account, the structure is designed to offer the end-user fast and efficient access to client familiar Technicians, increasing the possibilities of achieving instantaneous fault resolutions.
The facility is manned 24 hours a day by highly experienced and accredited Help Desk professionals. Split into client specific teams for continuity purposes the service offered is extremely efficient, cost effective and proactive in performance. In essence the facility offers far more than just technical help, although this is obviously the dominant function associated with the service. In addition the facility has proven to be invaluable to clients in achieving a true single point of contact available to all IT users. Irrespective of problem the user has the outlet of Selection Services Help Desk. If the problem requires third party involvement we will manage the process on behalf of the client, recording and monitoring the performance of the situation in our call management system.
Periodically, depending upon client instruction, a full activity report will be produced and presented identifying any emerging trends whilst also allowing the customer to measure all aspects of performance. This in turn assists us in our aim of offering a truly proactive service where potential failures can be identified before they emerge as problems.