Selection Service Desk cuts DB Schenker’s escalated issues by 70%

Saving both time and money has never been more important to businesses as the economic conditions remain challenging and international logistics company, DB Schenker, has achieved both these things, while also freeing up internal resources to concentrate on more strategic business projects.

Taking advantage of the many benefits that Selection Service Desk offers businesses, DB Schenker's ICT Service Delivery Manager, Stuart Brill, has seen his team freed up from responding to 1,220 support calls in Janaury 2012 alone and 70% of them being resolved without escalation. With 800 users spread over 15 sites, DB Schenker is also benefiting from access to our nationwide engineering teams who provide desk-side support when the issues can't be resolved over the phone.

Read the full case study to find out more about how we are also exceeding all the SLAs we have in place with DB Schenker under their Service Desk agreement.