Remedy

We have invested in the industry’s leading service desk solution, BMC Remedy, to control deployment of all of our service lines. BMC Remedy Service Desk is a comprehensive application that facilitates end-to-end service support processes from submission to final resolution.

Following the ITIL processes, BMC Remedy speeds up the restoration of normal service and helps prevent future events from adversely impacting business services, while also helping us to improve the efficiency of our clients' IT environments”.

BMC Remedy Service Desk also provides us with a common workflow engine and database to give us visibility of key IT service metrics across the organisation in a single integrated package, enabling us to assess our performance to our own KPI’s, which in turn enables us to introduce any required operational improvements.